Social mediation is a peaceful way of solving social conflicts by which the parties agree to end their dispute with the assistance of a neutral third party. Social mediation can cover all social conflicts such as function changes or working conditions, the atmosphere and understanding within the team or general welfare, discrimination, harassment and dismissal.
To seek agreement between the parties while reducing the cost of conflict management. The mediator’s role is to organize, coordinate discussions between the parties to restore a mutual sincere communication allowing them to find a balanced solution that best meets their interests. The mediator can neutralize 80% of the emotional state of litigation and so focus on the facts to resolve the conflict out of court while maintaining a constructive working relationship between the parties.
- initiative of the parties
- starting mediation protocol
- mutual agreement